Lever - Career Development & Management Solutions

Information We Collect

When you use Lever's career development platform, we collect several types of information to provide you with personalized management training and career guidance services. This collection happens through various touchpoints during your interaction with our platform.

We only collect information that's necessary to deliver our career development services effectively and improve your learning experience.

Personal Information: This includes your name, email address, phone number, professional title, company information, and billing address. We collect this when you register for our services, subscribe to our programs, or contact our support team.

Professional Information: We gather details about your career goals, current management level, industry experience, skill assessments, and learning preferences. This helps us customize your career development journey and recommend relevant management training modules.

Usage Data: Our platform automatically collects information about how you interact with our services - which courses you access, time spent on different modules, quiz results, progress tracking data, and feature usage patterns. This technical data helps us understand what works best for your learning style.

Device information including IP address, browser type, operating system, and device identifiers
Log files containing access times, pages viewed, and system activity
Cookies and similar tracking technologies for session management and preferences
Communication records when you contact our support team or participate in surveys
Payment information processed securely through third-party payment processors

We also collect information from publicly available professional networks when you choose to connect your LinkedIn or other professional accounts to enhance your profile and networking opportunities within our career development ecosystem.

How We Use Your Information

Your information powers our ability to deliver personalized career development experiences. We've built our platform around the idea that effective management training requires understanding each individual's unique professional context and learning preferences.

Service Delivery: We use your personal and professional information to provide access to our management training programs, track your progress through career development modules, generate personalized learning recommendations, and deliver certificates upon course completion.

Communication: Your contact information allows us to send important updates about your enrolled programs, notify you of new career development opportunities, respond to your support inquiries, and share relevant industry insights that align with your professional interests.

Customizing learning paths based on your current management level and career goals
Providing technical support and troubleshooting assistance
Processing payments and managing your subscription or enrollment status
Analyzing platform usage to improve our career development offerings
Conducting research to develop new management training methodologies
Ensuring platform security and preventing fraudulent activity

We never sell your personal information to third parties. Your career development journey data stays within our secure platform ecosystem.

Platform Improvement: Usage data helps us identify which career development modules are most effective, where learners typically face challenges, and how we can enhance the overall user experience. This analysis is conducted in aggregate form to protect individual privacy while improving our services.

We may use your information to comply with legal obligations, protect our rights and the rights of our users, and maintain the integrity of our career development platform. In cases where we need to use information for purposes not originally intended, we'll seek your explicit consent before proceeding.

Information Sharing and Disclosure

We maintain strict controls over when and how your information is shared. Our career development platform operates on a principle of minimal data sharing, ensuring your professional information remains secure while still enabling the collaborative aspects of management training.

Service Providers: We work with carefully vetted third-party companies that help us deliver our career development services. These include payment processors for handling subscriptions, email service providers for course communications, cloud hosting providers for platform infrastructure, and analytics services for improving user experience.

Payment processors who handle subscription billing and maintain PCI DSS compliance
Cloud infrastructure providers who store and process data in secure, encrypted environments
Email marketing platforms for delivering course updates and career development newsletters
Customer support tools that help us respond to your inquiries efficiently
Analytics providers who help us understand platform usage patterns in aggregate

All service providers sign comprehensive data processing agreements that limit their use of your information strictly to providing services on our behalf. They cannot use your data for their own purposes or share it with other parties.

Legal Requirements: We may disclose your information when required by law, such as responding to valid legal processes, court orders, or government investigations. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers: In the event Lever undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll provide notice and ensure the new owner maintains the same privacy protections outlined in this policy.

We never share your individual career development progress, assessment results, or personal information with employers, recruiters, or other third parties without your explicit consent.

Within our platform's community features, you control what professional information is visible to other learners. By default, only your name and general professional level are visible in discussion forums and peer learning groups, unless you choose to share additional details.

Data Security and Protection

Protecting your career development data is fundamental to our operations. We've implemented comprehensive security measures that protect your information at every stage - from initial collection through storage, processing, and eventual deletion.

Technical Safeguards: Our platform uses industry-standard encryption for data transmission (TLS 1.3) and storage (AES-256). All sensitive information is encrypted both in transit and at rest, ensuring that even if data were intercepted, it would remain unreadable without proper decryption keys.

Multi-factor authentication for user accounts and administrative access
Regular security audits and penetration testing by independent security firms
Automated monitoring systems that detect and respond to potential security threats
Secure data centers with physical access controls and environmental protections
Regular software updates and security patches across all system components
Data backup and disaster recovery procedures to ensure service continuity

Access Controls: We limit access to your personal information to employees and contractors who need it to provide career development services. All staff receive regular security training and sign confidentiality agreements. Access is granted based on the principle of least privilege and regularly reviewed.

Our security team continuously monitors for threats and maintains incident response procedures to quickly address any potential data security issues.

Data Minimization: We collect and retain only the information necessary to provide our services effectively. Personal information is automatically purged from our systems when no longer needed for business purposes or legal compliance requirements.

While we implement robust security measures, no system is completely immune to threats. We maintain cyber insurance and incident response procedures to minimize the impact of any potential security incidents. In the unlikely event of a data breach affecting your information, we'll notify you promptly and provide clear information about what happened and what steps we're taking to resolve the situation.

Your Privacy Rights and Choices

You maintain significant control over your personal information and how it's used within our career development platform. These rights are designed to give you transparency and control over your data while ensuring you can continue benefiting from our management training services.

Access and Portability: You can request a copy of all personal information we hold about you, including your career development progress data, course completion records, and account information. This information is provided in a structured, commonly used format that allows you to transfer it to other services if desired.

Correction and Updates: You can update your personal information, professional details, and learning preferences at any time through your account dashboard. If you notice any inaccuracies in your data, you can correct them directly or contact our support team for assistance.

Edit your profile information, career goals, and skill assessments
Update communication preferences for course notifications and career insights
Modify privacy settings for community features and peer interactions
Change password and enable or disable two-factor authentication
Download your learning transcripts and certificate records

You can pause your account temporarily if you need a break from career development activities while preserving your progress and course access.

Deletion Rights: You can request deletion of your account and associated personal information at any time. We'll retain some information as required by law or for legitimate business purposes (such as preventing fraud), but we'll delete all unnecessary personal data within 30 days of your request.

Marketing Communications: You control all marketing communications from Lever. You can unsubscribe from promotional emails, career development newsletters, and course recommendations while still receiving essential service communications about your enrolled programs.

To exercise any of these rights, contact our privacy team at the information provided below. We'll respond to your request within 30 days and provide clear information about any actions we've taken. Some requests may require identity verification to protect your personal information from unauthorized access.

Data Retention and International Transfers

We retain your information only as long as necessary to provide our career development services and comply with legal obligations. Our retention practices balance your privacy interests with the practical needs of delivering effective management training and maintaining platform security.

Retention Periods: Active account information is retained while you maintain an active subscription or enrollment in our career development programs. Course progress and completion records are kept for seven years to support your professional development history and certificate validation.

Personal account information: Retained while account is active, deleted within 30 days of account closure
Learning progress and assessments: Retained for 7 years to support career development tracking
Support communications: Retained for 3 years for quality assurance and training purposes
Payment information: Processed by third-party providers, not stored on our systems
Usage logs and analytics: Aggregated and anonymized after 2 years

International Data Transfers: As a Canadian-based company, we primarily store and process data within Canada and the United States. Some of our service providers may process data in other countries with adequate privacy protections as recognized by Canadian privacy authorities.

All international data transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions where applicable.

When data is transferred outside Canada, we ensure the receiving country or organization provides an adequate level of protection for your personal information. This includes implementing additional security measures and contractual protections as needed to maintain your privacy rights.

Legal Compliance: We may retain certain information longer when required by applicable laws, regulations, or legal processes. For example, tax-related information may be retained for periods required by Canadian revenue authorities, and some communications may be retained to comply with business record-keeping requirements.

Upon expiration of retention periods, we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized usage data may be retained indefinitely to help improve our career development services, but this data cannot be linked back to individual users.

Cookies and Tracking Technologies

Our career development platform uses cookies and similar technologies to enhance your learning experience, maintain your session security, and understand how our services are being used. These technologies are essential for delivering personalized management training and maintaining platform functionality.

Essential Cookies: These cookies are necessary for the platform to function properly. They enable basic features like page navigation, access to secure areas of your account, and maintenance of your login session. Without these cookies, you wouldn't be able to access your career development courses or track your progress.

Session management cookies that keep you logged in as you navigate between courses
Security cookies that protect against fraud and unauthorized access
Load balancing cookies that ensure optimal platform performance
Preference cookies that remember your learning interface settings

Analytics and Performance: We use analytics cookies to understand how learners interact with our career development content. This information helps us identify which management training modules are most effective and where we can improve the user experience.

You can control non-essential cookies through your browser settings, though this may limit some platform features and personalization options.

Personalization Technologies: These help us customize your learning experience by remembering your progress, preferences, and recommended career development paths. They enable features like bookmark syncing, progress tracking across devices, and personalized course recommendations.

We don't use third-party advertising cookies or tracking pixels for marketing purposes within our platform. Our focus is on providing distraction-free career development experiences rather than generating advertising revenue from your learning activities.

Most web browsers allow you to control cookie settings through their preferences menu. You can choose to block certain types of cookies, though this may affect platform functionality. Essential cookies cannot be disabled without preventing access to core career development features.

Children's Privacy and Age Requirements

Lever's career development platform is designed specifically for working professionals and individuals seeking management training opportunities. Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors.

Age Verification: During account registration, we require users to confirm they are at least 18 years old or have reached the age of majority in their jurisdiction. This ensures our career development content is accessed by appropriate audiences who can benefit from management training programs.

Parental Notice: If we become aware that we have collected personal information from someone under 18 without proper consent, we will take immediate steps to delete that information from our systems. Parents or guardians who believe their child has provided information to our platform should contact us immediately.

Our management training content assumes professional work experience and adult-level career decision-making capabilities.

Educational institutions seeking to provide career development resources for students over 18 should contact us to discuss appropriate access controls and privacy protections for younger adult learners who may be just beginning their professional journey.

Updates to This Privacy Policy

As our career development platform evolves and privacy regulations change, we may update this privacy policy to reflect new practices or legal requirements. We're committed to maintaining transparency about how we collect, use, and protect your information throughout these changes.

Notification Process: When we make significant changes to this policy, we'll notify you through multiple channels. This includes email notifications to your registered address, prominent notices within the platform, and updates to our website. For minor changes that don't affect how we use your information, we'll update the effective date and note the changes in our platform announcements.

Your Continued Use: By continuing to use our career development services after policy changes become effective, you accept the updated terms. If you disagree with significant changes, you can close your account or contact us to discuss your concerns before the changes take effect.

We'll never make changes that significantly reduce your privacy rights without providing clear notice and obtaining your consent where required by law.

Major updates might include new data collection practices, changes in how we share information, or additional user rights. We'll provide at least 30 days' notice for substantial changes and explain how they might affect your use of our management training services.

You can always access the current version of our privacy policy on our website, and we maintain an archive of previous versions so you can track changes over time. This transparency helps you understand how our privacy practices have evolved and make informed decisions about your continued use of our career development platform.

Privacy Policy